After sales service
- Categories:Service Support
- Time of issue:2020-02-11 00:00:00
According to the different needs of customers, we can provide the three services: on-site maintenance and installation, returned to the factory maintenance and technical solutions and guidance.
1.On-site maintenance and installation
Advantage: the ability to quickly solve the problem of the scene, clean plate well, and reassemble the product on site, save the downtime, recovery quickly heat exchanger efficiency.
Disadvantages: plate cleaning is not thoroughly, restore only 80% or so, the overall frame and structure is difficult to completely renovated, surface paint of knocking against can't restore, also can't do pressure test.Equipment efficiency recovery ratio: 80%- 90%.
2.Return to factory maintenance
Advantages: plate can thoroughly cleaned, recovery equipment in thermal efficiency, all plate and rubber gasket can be inspected and replaced thoroughly and also know the on -site using situation, the equipment can be completely renovated, can do the pressure test to guarantee the machine running as normal.
Disadvantages: the maintenance time is a bit long, equipment machine moving difficult, the high cost of maintenance back and forth, equipment efficiency recovery ratio: 90% 99%.
3.Professional and technical solutions and guidance
Customers can communicate with the engineer and ask technical questions through the phone, if the explanation is not clear, we can send professional and technical personnel to guide the cleaning and assembly on the customer’s site.(taking professional tool).
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